Administrative Safeguards

Administrative Safeguards

Last Modified: April 03, 2017

Reference: 164.308

Taken directly from the wording of the Security Rule, administrative safeguards are administrative actions, and policies and procedures, to manage the selection, development, implementation, and maintenance of security measures to protect electronic protected health information and to manage the conduct of the covered entity’s workforce in relation to the protection of that information.

There aren’t specific security settings in this section, and the most important area covered is the risk assessment. The risk assessment is a fundamental process for any organization that wants to become compliant.

Security Management Process - 164.308(a)(1)(i)

Visible Health, Inc. has a risk management policy that defines the risk analysis and risk management process. This policy is operationalized with processes to conduct regular risk assessments. Our policy begins with an inventory of all Visible Health systems, mapping of where ePHI is processed, transmitted, or stored, identification of threats, risks, and likelihood, and the mitigation of risks. Policies address risk inherent within the environment and mitigating the risk to an acceptable and reasonable level.

Visible Health has a Sanction Policy that has sanctions for employees not adhering to certain policies, and for specifically violating HIPAA rules.

Policies and procedures address the requirements of monitoring and logging system level events and actions taken by individuals within the environment. All requests into and out of the Visible Health network are logged, as well as all system events. Visible Health, has implemented logging and monitoring solutions to track events within their environment and to monitor for certain types of behavior. Log data is regularly reviewed.

Standard Description
Risk Analysis (Req) Conduct an accurate and thorough assessment of the potential risks and vulnerabilities to the confidentiality, integrity, and availability of electronic PHI held by the covered entity.
Risk Management (Req) Implement security measures sufficient to reduce risks and vulnerabilities to a reasonable and appropriate level to comply with Sec. 164.306(a) [Security standards: General rules; (a) General requirements].
Sanction Policy (Req) Apply appropriate sanctions against workforce members who fail to comply with the security policies and procedures of the covered entity.
Information System Activity Review (Req) Implement procedures to regularly review records of information system activity, such as audit logs, access reports, and security incident tracking reports.

Assigned Security Responsibility - 164.308(a)(2)

Visible Health, Inc. has formally assigned and documented its security officer. Our security officer is John Cox. He can be reached by email at

Standard Description
Assigned Security Responsibility (Req) Identify the security official who is responsible for the development and implementation of the policies and procedures required by this subpart for the entity.

Workforce Security - 164.308(a)(3)(i)

Visible Health, Inc. has policies in place that require workforce members requesting access to ePHI to submit an authorization form that acknowledges their responsibility of safeguarding ePHI. The form must also be approved by the Security Officer. Once approved, then the individual will be provisioned access to systems deemed business necessary. All Access to ePHI is based on minimum necessary requirements and least privilege. Visible Health cannot access ePHI unless customers explicitly grant access.

Visible Health policies define the immediate removal of access once an employee has been terminated, with the Security Officer responsible for terminating the access. Once HR initiates the termination process the termination checklist is referenced to ensure necessary actions are taken to remove systems and facilities access.

Standard Description
Authorization and/or Supervision (A) Implement procedures for the authorization and/or supervision of workforce members who work with electronic protected health information or in locations where it might be accessed.
Workforce Clearance Procedure (A) Implement procedures to determine that the access of a workforce member to electronic protected health information is appropriate.
Termination Procedures (A) Implement procedures for terminating access to electronic protected health information when the employment of a workforce member ends or as required by determinations made as specified in paragraph (a)(3)(ii)(B) [Workforce Clearance Procedures] of this section.

Information Access Management - 164.308(a)(4)(i)

Visible Health, Inc. does not perform the functions of a Healthcare Clearinghouse so aspects of this section are not applicable.

The Security Officer determines the roles necessary for each system and application. When access is needed to Visible Health infrastructure, a request and acknowledgement form is signed and then approved by the Security Officer.

Visible Health has a formal process for requesting additional access to ePHI.

Standard Description
Isolating Health care Clearinghouse Function (Req) If a health care clearinghouse is part of a larger organization, the clearinghouse must implement policies and procedures that protect the electronic protected health information of the clearinghouse from unauthorized access by the larger organization.
Access Authorization (A) Implement policies and procedures for granting access to electronic protected health information, for example, through access to a workstation, transaction, program, process, or other mechanism.
Access Establishment and Modification (A) Implement policies and procedures that, based upon the entity’s access authorization policies, establish, document, review, and modify a user’s right of access to a workstation, transaction, program, or process.

##Security Awareness and Training - 164.308(a)(5)(i)

Visible Health, Inc has a Security Awareness training policy in place that requires new employees and current employees to conduct training upon hire and annually thereafter. Minimum training is done annually, with regularly informal security and compliance training done every other week.

Members of the Visible Health team monitor bug and vulnerability lists to assure they remain up to date.

Visible Health is monitoring and logging successful and unsuccessful log-in attempts to the servers within its environment and policies are in place requiring audit logging, which includes login attempts.

Password configurations are set to require that passwords are a minimum of 8 character length, 90 day password expiration, account lockout after 5 invalid attempts, and account lockout after a maximum of 15 minutes of inactivity.

Standard Description
Security Reminders (A) Periodic security updates to all members of Visible Health, Inc.
Protection from Malicious Software (A) Procedures for guarding against, detecting, and reporting malicious software.
Log-in Monitoring (A) Procedures for monitoring log-in attempts and reporting discrepancies.
Password Management (A) Procedures for creating, changing, and safeguarding passwords.

##Security Incident Procedures - 164.308(a)(6)(i)

Visible Health has implemented a formal incident response plan (IRP), which discusses the procedures for identifying, responding to, and escalating suspected and confirmed security breaches. Visible Health has implemented an incident response team for the purposes of dealing with potential security breaches. The IRP has specific types of incidents to look out for, as well as some common types of incidents that are monitored for within the environment.

Standard Description
Response and Reporting (Req) Identify and respond to suspected or known security incidents; mitigate, to the extent practicable, harmful effects of security incidents that are known to the covered entity; and document security incidents and their outcomes.

##Contingency Plan - 164.308(a)(7)(i)

Visible Health, Inc has a formal Backup and Recovery Policy that defines the data backup strategy including: Schedule, associated responsibilities, and any risk-assessed exclusion to the backup schedule.

Visible Health has a formal Disaster Recovery (DR) plan to ensure the efficient recovery of critical business data and systems in the event of a disaster. The DR plan includes specific technical procedures necessary to reinstate the infrastructure and data to allow critical business functions to continue business operations after a disaster has occurred. Additionally, the Visible Health DR plan includes requirements for performing annual testing of the DR plan to ensure its effectiveness.

Visible Health has a DR plan, or a a Business Continuity Plan (BCP), to aid in the efficient recovery of critical business functions after a disaster has been declared. The BCP goes into effect after facility outage of 24 hours. The BCP identifies critical information necessary to resume business operations such as: Hardware/software requirements, recovery time objectives, forms, employee/vendor contact lists, alternate working procedures, emergency access procedures, and a data and application criticality analysis. The BCP includes an Emergency Mode Operations Plan that addresses the access and protection of ePHI while operating in emergency mode.

The DR and BPC plans are reviewed and tested annually or whenever significant infrastructure changes occur.

Standard Description
Data Backup Plan (Req) Establish and implement procedures to create and maintain retrievable exact copies of electronic protected health information.
Disaster Recovery Plan (Req) Establish (and implement as needed) procedures to restore any loss of data.
Emergency Mode Operation Plan (Req) Establish (and implement as needed) procedures to enable continuation of critical business processes for protection of the security of electronic PHI while operating in emergency mode.
Testing and Revision Procedure (A) Implement procedures for periodic testing and revision of contingency plans.
Applications and Data Criticality Analysis (A) Assess the relative criticality of specific applications and data in support of other contingency plan components.

##Evaluation - 164.308(a)(8)

Visible Health, Inc. has formal internal policies and procedures for conducting periodic technical and non-technical testing. Technical evaluations include regular static application scans, and occasional dynamic scans. Non-technical evaluations occur on an annual basis to ensure that the security posture of Visible Health is at the defined level, approved by management, and communicated down to Visible Health employees.

Standard Description
Evaluation (Req) Perform a periodic technical and non-technical evaluation, based initially upon the standards implemented under this rule and subsequently, in response to environmental or operational changes affecting the security of electronic PHI that establishes the extent to which an entity’s security policies and procedures meet the requirements of this subpart.

##Business Associate Contracts and Other Arrangement - 164.308(b)(1)

Visible Health, Inc. has a formalized template, as well as policies in place regarding Business Associate Agreements and written contracts. Visible Health has engaged a third party provider for hosting responsibilities and has written attestations of safeguarding its data. Additionally, Visible Health performs due diligence in assuring that third party providers they select go through their due diligence process and provide services consistent with Visible Health’s security and compliance posture.

Standard Description
Written Contract or Other Arrangement (Req) A covered entity, in accordance with § 164.306 [Security Standards: General Rules], may permit a business associate to create, receive, maintain, or transmit electronic protected health information on the covered entity’s behalf only if the covered entity obtains satisfactory assurances, in accordance with § 164.314(a) [Business Associate Contracts or Other Arrangements] that the business associate will appropriately safeguard the information. Document the satisfactory assurances required by paragraph (b)(1) [Business Associate Contracts and Other Arrangements] of this section through a written contract or other arrangement with the business associate that meets the applicable requirements of § 164.314(a) [Business Associate Contracts or Other Arrangements].